Refund policy

Failed scans

If your scan fails because of a system or provider error, we keep the scan record and you choose one of:

• Free re-run — we restart the same scan at no charge.
• Scan credit — a replacement scan of equal size.
• Full refund — returned to your original payment method via Stripe, typically within 5–10 business days.

Email contact@josephsamadi.uk with the scan reference shown on the failure page.

Empty or small result sets

You buy a scan of up to a chosen number of businesses; how many exist in the area — and how many lack a website — varies. If a completed scan returns zero businesses, contact us and we'll re-run it with adjusted settings or refund you. Completed scans that simply contain fewer leads than hoped are not refundable.

Duplicate charges

Duplicate payments for the same scan are refunded automatically once identified — contact us if you spot one first.